Refund Policy

General Policy

Due to the nature of digital subscription services and the immediate availability of content upon activation, all purchases are generally considered final. However, we review refund requests on a case-by-case basis in accordance with this Policy and applicable consumer protection laws.

Trial Periods

New subscribers start with a paid 3-day introductory trial. If you do not cancel before the trial ends, your subscription automatically renews at the monthly price. If you were charged the monthly price because you did not cancel in time, you may be eligible for a refund of that first monthly charge if you contact us within 48 hours of the charge and have not substantially used the Services since.

The introductory trial fee is generally non-refundable as the trial itself constitutes access to the Services, including your full report. An exception may be made if documented technical issues on our end prevented you from accessing the Services during the trial.

When You May Be Eligible for a Refund

You may be eligible for a refund if:

• You request a refund within 14 days of the initial subscription purchase or renewal and have not substantially used the Services during that period.
• You experienced documented technical issues caused by our platform that prevented access to the Services, and we were unable to resolve the issue within a reasonable timeframe.
• You were charged in error due to a billing system failure on our part.
• Applicable consumer protection law in your jurisdiction grants you a statutory right of withdrawal or refund.

When Refunds Will Not Be Issued

Refunds will generally not be granted if:

• You changed your mind after using the Services.
• The subscription has been substantially used during the billing period.
• More than 14 days have passed since the charge (unless required by applicable law).
• Your account was suspended or terminated due to a violation of our Terms and Conditions.
• The refund request relates to a paid trial fee (except as set out above).

How to Request a Refund

To request a refund directly from us, please contact our support team at [email protected].

Include the following information:

• The email address you subscribed with
• The last 4 digits of the card you paid with
• Date of the charge and amount
• Reason for the refund request
• Any relevant screenshots or supporting documentation

We will respond within 5–7 business days.

Refund Processing

Approved refunds are credited to your original payment method within 5–10 business days, depending on your payment provider. We do not issue refunds in cash or via alternative payment methods.

Chargebacks

If you initiate a chargeback with your bank or card issuer without first contacting us, we reserve the right to suspend or terminate your account pending resolution of the dispute. We encourage you to reach out to us first — most issues can be resolved quickly.

Your Consumer Rights

Nothing in this Policy limits or excludes any statutory rights you may have under applicable consumer protection law. If you are a consumer in the European Union, you may have a right to withdraw from a digital subscription agreement within 14 days of conclusion of the contract, unless the digital content has already been fully performed with your prior express consent and acknowledgment that you thereby lose your right of withdrawal.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. The updated version will be posted on this page with a revised date. Your continued use of the Services after any changes constitutes acceptance of the revised Policy.

Contact

CACAO MOBILE SPOLKA Z OGRANICZONA ODPOWIEDZIALNOSCIA 00-511, ul. Nowogrodzka, 31/414, Warsaw, Poland [email protected]